Accountancy
118 Agriculture, Fishing
1 Finance, Insurance
95 Call Centres
0 Catering & Hospitality
102 Construction, Property
127 Customer services
59 Defence/Armed Forces
67 Education
2 Electronics
76 Engineering, Manufacturing 121 Graduate, Trainees
67 Healthcare & Nursing
60 Human resources
79 IT & Internet
534 Legal
69 Management consultancy 70 Marketing, Advertising, PR 88 Media, Creative
8 Non-profit, Charities
0 Public sector & Services
10 Recruitment sales
64 Retail, Wholesale
61 Restaurant & Food Service 5 Sales
134 Science
12 Secretarial, Administration 17 Security
0 Senior appointments
10 Telecommunications
3 Transport, Logistics
5 Travel, Leisure, Tourism
26 Other
73
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: IT & Internet Vacancy 704 |
Post:Director of Customer Support, Service & Telesales,
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Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
Sheffield
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The announcement text: |
Director of Customer Support, Service & Telesales, Gloucester, £120k+ plus package
Reporting directly to the CEO, the Director of Customer Support, Service and Telesales will have a minimum of 5 years experience leading a high volume technical call centre preferably in an ISP or HSP environment and will take full responsibility to proactively manage the Customer Support Department to develop a ?world class service. This will include:
Formulation of the customer service proposition and strategy, terms of service and relevant SLAs Setting and achieving highest level customer expectations through the management and leadership of sales and support teams. Management of key supplier relationships To deliver agreed sales and revenue targets in core business sectors Developing and streamlining key customer process systems to provide efficient and automated workflows To own key aspects of the sales process, order processing and account management & development.
Package: Base: £80k + £50k performance bonus. Pension Healthcare
For more information and informal discussion about the role please send your CV to Kevin@additionalresources.net
Please see www.additionalresources.net for more jobs.
Keywords: Internet, ISP, Customer Services, Director, Technical Support Gloucester
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Contact information |
Employer: |
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Email: |
515@jobinleeds.informnow.com
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Phone: |
01489 505044
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Publication date: 2009-03-15 01:21:16
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