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Section:  IT & Internet   Vacancy 704

Post:Director of Customer Support, Service & Telesales, Salary contractual
Requirements and conditions
Age: Has no value
Gender Has no value
Education: no
Work schedule: Has no value
Work place: Sheffield
The announcement text: Director of Customer Support, Service & Telesales, Gloucester, £120k+ plus package

Reporting directly to the CEO, the Director of Customer Support, Service and Telesales will have a minimum of 5 years experience leading a high volume technical call centre preferably in an ISP or HSP environment and will take full responsibility to proactively manage the Customer Support Department to develop a ?world class service. This will include:

Formulation of the customer service proposition and strategy, terms of service and relevant SLAs
Setting and achieving highest level customer expectations through the management and leadership of sales and support teams.
Management of key supplier relationships
To deliver agreed sales and revenue targets in core business sectors
Developing and streamlining key customer process systems to provide efficient and automated workflows
To own key aspects of the sales process, order processing and account management & development.


Package: Base: £80k + £50k performance bonus. Pension Healthcare

For more information and informal discussion about the role please send your CV to Kevin@additionalresources.net

Please see www.additionalresources.net for more jobs.

Keywords: Internet, ISP, Customer Services, Director, Technical Support Gloucester
Contact information
Employer:
Email: 515@jobinleeds.informnow.com
Phone: 01489 505044
Publication date: 2009-03-15 01:21:16

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