Accountancy
118
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1
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95
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0
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102
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127
Customer services
59
Defence/Armed Forces
67
Education
2
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76
Engineering, Manufacturing 121
Graduate, Trainees
67
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60
Human resources
79
IT & Internet
534
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69
Management consultancy 70
Marketing, Advertising, PR 88
Media, Creative
8
Non-profit, Charities
0
Public sector & Services
10
Recruitment sales
64
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61
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134
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0
Senior appointments
10
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3
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5
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26
Other
73
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: IT & Internet Vacancy 521 |
| Post:German Helpdesk Support
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Sheffield
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| The announcement text: |
My client requires a German and English speaking, customer-focused individual to provide a professional first point of contact for its global customers. The Helpdesk is Global, supporting sites in Europe and the rest of the world on a 24*7 basis. Therefore my client requires candidates who are fluent in German and English. Candidates will be required to answer inbound telephone calls from customers in order to meet global service level agreements. Candidates will be required to process these calls, conduct initial fault diagnostics and progress or resolve where possible. Candidates will be accountable for the overall management of the case so to provide the best possible service to the customers. Candidates will also be required to provide updates as needed to the customer in order to meet performance objectives. Candidates are required to have excellent customer service skills. Must have a basic knowledge of CISCO (CCNA certification). Experience of NORTEL will also be beneficial. Candidates will be given full training and must be willing to expand their knowledge. It is essential that candidates speak both fluent German and English. MSB Technology (a division of MSB International PLC) is acting as an Employment Agency in relation to this vacancy.
|
| Contact information |
| Employer: |
|
| Email: |
515@jobinleeds.informnow.com
|
| Phone: |
020 8315 9000
|
|
| |
Publication date: 2009-03-31 19:21:14
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|
