Accountancy
118 Agriculture, Fishing
1 Finance, Insurance
95 Call Centres
0 Catering & Hospitality
102 Construction, Property
127 Customer services
59 Defence/Armed Forces
67 Education
2 Electronics
76 Engineering, Manufacturing 121 Graduate, Trainees
67 Healthcare & Nursing
60 Human resources
79 IT & Internet
534 Legal
69 Management consultancy 70 Marketing, Advertising, PR 88 Media, Creative
8 Non-profit, Charities
0 Public sector & Services
10 Recruitment sales
64 Retail, Wholesale
61 Restaurant & Food Service 5 Sales
134 Science
12 Secretarial, Administration 17 Security
0 Senior appointments
10 Telecommunications
3 Transport, Logistics
5 Travel, Leisure, Tourism
26 Other
73
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: Customer services Vacancy 221 |
Post:Portuguese Customer Service Representative
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Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
Sheffield
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The announcement text: |
Portuguese Customer Care Representative Location: Luton, UK (25 miles north from London) Salary: Ј16,000 - 17,000 (+relocation package if moving from abroad)
Project Background: Our client has a 300 seat, multi-lingual and multicultural customer care centre. The centre provides customer service to owners of motor vehicles across 20 European countries.
Job role * Activities * Responsibilities: Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from customers and dealers.
General day-to-day duties include: Generally dealing with only Portuguese and Spanish speaking customers Initially focusing on answering inbound telephone calls Working to strict service level criteria and deadlines Working on own initiative to follow up and resolve the issues raised by customers Understanding and applying the policies of their client to resolve the enquiries raised Delivering excellent customer service in a professional, polite and clear manner Logging of all contacts and following up on action plans using a case management system Using modern computer technology - including Word and other Windows packages Role develops to include responding to correspondence in the form of letters, emails and faxes
Personal Requirements PC literate - working knowledge of Windows environment and Office products Spoken and written Portuguese to native standard (including business correspondence) and Spanish Fluently Thorough understanding of the Portuguese culture Enjoys direct contact with customers by telephone Well organised Excellent team player Ability to work under pressure and deal with high stress * confrontational situations Ability to work on own initiative Help desk*call centre type experience Experience in dealing with customers is desirable but not essential Creative approach to problem solving Pro-active working attitude - open-minded, flexible and approachable Well-developed personality Use of English as second language for systems, performance evaluation and training purposes
Advantages Three weeks induction training Ongoing (weekly) training on a regular basis Modern office Working in an international environment of 20 European nationalities (with your focus on the Portuguese team)
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Contact information |
Employer: |
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Email: |
515@jobinleeds.informnow.com
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Phone: |
0131 555 0284
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Publication date: 2009-03-13 06:35:55
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