Accountancy
118 Agriculture, Fishing
1 Finance, Insurance
95 Call Centres
0 Catering & Hospitality
102 Construction, Property
127 Customer services
59 Defence/Armed Forces
67 Education
2 Electronics
76 Engineering, Manufacturing 121 Graduate, Trainees
67 Healthcare & Nursing
60 Human resources
79 IT & Internet
534 Legal
69 Management consultancy 70 Marketing, Advertising, PR 88 Media, Creative
8 Non-profit, Charities
0 Public sector & Services
10 Recruitment sales
64 Retail, Wholesale
61 Restaurant & Food Service 5 Sales
134 Science
12 Secretarial, Administration 17 Security
0 Senior appointments
10 Telecommunications
3 Transport, Logistics
5 Travel, Leisure, Tourism
26 Other
73
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: Human resources Vacancy 2057 |
Post:craigslist | Page Not Found |
Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
London
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The announcement text: |
GlobalLogic Ukraine is looking for Incident Manager on the full time basis in our Kyiv office.
Required skills:
• Proven practical experience of using ITSM processes and tools in enterprise IT environment.
• Understanding of main IT management processes such as Incident Management, Problem Management, Changerelease Management
• Excellent verbal and written communication skills,
• Good understanding of web and enterprise infrastructure technology,
• Experience of using ticketing systems (ARS Remedy or similar),
• Knowledge of monitoring systems used in big enterprise environment
Desired skills:
• Web application support experience, knowledge of Java application platforms,
• Understanding of RDBMS, Oracle technologies
• Knowledge of Solaris, Linux would be a great benefit
Job Responsibilities:
• Major production Incident Management including the management of cross functional and cross site support teams ensuring service is restored in a timely manner with minimum impact to the business.
• Act as the single communication point for IT Senior Management for the duration of a Major Production Incident.
• Production of a detailed Management report following a Major Production Incident
• Provide recommendations to Problem Management for follow-up actions.
• Maintain problem records and data quality of Problem records
• Produce management information
• Work with technical resources in Root Cause Analysis (RCA) and proactive Problem Management
• Work with management to review the efficiency and effectiveness of Incident & Problem Management activities/processes.
We offer:
• Creativity, opportunity to build Dream IT Company with us
• Comfortable office facilities packed with features and happy people
• Excellent 'white' compensation package, performance bonus program
• Free swimming pool and gym attendance
Join one of our Dream iTeams and get access to unlimited personal and professional growth opportunities offered by GlobalLogic • the global leader in software product engineering world, the 'hidden hero' standing behind IT products of more than 140 brand-name IT companies.
Apply now by sending your full CV at jobs.ua@globallogic.com. Please indicate the vacancy title you are applying to in the 'Subject' line for speedy processing of your application.
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Contact information |
Employer: |
GlobalLogic Ukraine
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Email: |
anastasiya.frolova@globallogic.com
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Phone: |
8 (044) 492 9693
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Publication date: 2010-06-26 12:16:59
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