Accountancy
118
Agriculture, Fishing
1
Finance, Insurance
95
Call Centres
0
Catering & Hospitality
102
Construction, Property
127
Customer services
59
Defence/Armed Forces
67
Education
2
Electronics
76
Engineering, Manufacturing 121
Graduate, Trainees
67
Healthcare & Nursing
60
Human resources
79
IT & Internet
534
Legal
69
Management consultancy 70
Marketing, Advertising, PR 88
Media, Creative
8
Non-profit, Charities
0
Public sector & Services
10
Recruitment sales
64
Retail, Wholesale
61
Restaurant & Food Service 5
Sales
134
Science
12
Secretarial, Administration 17
Security
0
Senior appointments
10
Telecommunications
3
Transport, Logistics
5
Travel, Leisure, Tourism
26
Other
73
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
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Section: Human resources Vacancy 1505 |
| Post:Content Manager/Strategist |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Location: Jersey City
Content Manager/Strategist
We are looking to consolidate and improve the utilization of our many sources of knowledge. This knowledge management challenge comes from two directions.
1. Knowledge about customers and their experience of our products and platform. Our goal is to document, correlate and prioritize opportunities that emerge from customer inputs and ensure that consistent, accurate information is disseminated to associates for action.
2. Knowledge about how to make use of our platform in the form of user documentation and on-line media. Our goal here is to maintain an accurate and up-to-date catalog of knowledge for users and the architecture that underpins this library of information and the platform that it supports.
This information currently resides in a variety of formats and locations so the task is to collate, categorize, organize, and disseminate knowledge in a useful and usable presentation. Among the candidate`s responsibilities:
• Understand the underlying principles, processes, enabling tools and technologies of knowledge management.
• Keep abreast of industry trends and best practices to ensure our competitive standing in the marketplace.
• Establish a vision and mission for knowledge management.
• Partner with and coordinate multiple technology groups across the company to deliver the knowledge management mission.
• Engage with internal and external customers to define the requirements and essential elements of a knowledge infrastructure and reporting tools.
• Define a process for creating and maintaining the above while understanding the critical factors at both the organizational and individual level that enable success.
• Ensure customer feedback is harvested, organized, disseminated and acted on as part of our knowledge management process.
• Provide an integrated, context-sensitive view of this knowledge-base for internal use by our associates and for external use by customers via self-service portals.
• Present customer knowledge and our utilization of it in the form of dashboards and scorecards for various stake holders including senior managers.
• Relate feedback on functionality to the customers` jobs, uses cases, and our customer personas.
• Leverage collaborative tools such as wiki, feedback collection and ratings to harvest and refine knowledge from across the organization and our customer base.
Successful candidate will be creative and proactive with a proven track record of managing people and projects. 5+ years of experience in the knowledge management domain required. The ability to work in global teams and manage resources across time zones is highly desirable.
Location: Jersey City
Compensation: $125K base
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
|
| Email: |
rlm@rmcelhiney.com
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| Phone: |
(044)3613456, 8(067)3230173
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Publication date: 2009-11-07 23:36:09
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