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| |
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Section: Customer services Vacancy 1408 |
| Post:IP Telephony & Network Engineer |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Department: Engineering
Position: Network / Telephony Engineer
Reports To: Engineering and Services Delivery Manager
Location: New York, NY
General Position Description: The will work on installations, projects, service requests and day to day office tasks. In addition he/she will be a point of contact for all service requests. This position includes but is not limited to the following duties:
• Open and assign service requests
• Check clients networks
• Answering incoming phone calls
• Handle basic service tickets such as password changes, user creation, email setup, etc.
• Assist on network and IP telephony projects
• Manage licensing, support, and maintenance programs
• Participate in a weekly after hours on-call rotation
• Handle ShoreTel service tickets
• Handle basic tasks in our managed services platform
• Install and Configure ShoreTel Telephony Platforms
• Integrate telephony systems into existing and new customer networks
• Oversee and respond to customer installation and support issues
• Troubleshoot problems and respond with recommendations, patches, or upgrades as appropriate
• Provide Training to customer and support staff on system installation and operation
• Develop and update user and technical documentation
• Support in-house telephony infrastructure
Skills:
• Adaptable – Adjust approach to match varied task requirements; Adjust behavior to others’ styles; Change priorities to meet changing demands; Adjust quickly to new responsibilities
• Planning and Organization – Prioritize activities and assignments; Determine tasks and resources; Schedule appropriate amounts of time for completing work; Leverage resources; Stay focused.
• Building Customer Loyalty – Acknowledge the person; Clarify the current situation; Meet or exceed needs; Confirm satisfaction.
• Communication – Ability to obtain information in a timely manner from other personnel, vendors, and client to get the job done right the first time
• Self Starter – ability to quickly learn new tools and technologies
Qualifications:
• Associates degree or equivalent experience
• Willingness to learn and adapt to constantly changing industry
• LAN/WAN Engineering
• Experience designing, evaluating and recommending network solutions
• Experience in the networking/telecommunication industry
• Experience working with telecommunications vendors
• Experience with large network integration projects a plus
• Demonstrated success working in collaborative team project with excellent communication skills both verbal and written
• Ability to logically troubleshoot
• Ability to document solutions to problems
• Ability to operate standard office equipment such as printers, copiers, etc.
• ShoreTel Certifications (Highly Desired), HP Networking Certifications(Highly Desired), Cisco Certifications or any other industry certifications are helpful.
Training Objectives:
• Learn internal systems through hands on and web based training
• Achieve certification on the ShoreTel Platform
• Achieve certification on the HP networking Platform
Only apply if you have met all of the qualifications for this posting. To ensure proper handling the subject of the email must exactly be BST-INT102009
Compensation: Commensurate with Experience
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Ïðàãà Àâòî
|
| Email: |
pkgdlvry11@aol.com
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| Phone: |
2067756, 2077201
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Publication date: 2009-10-11 18:28:49
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